What Is Our Guarantee?

We ship you more butterflies than ordered to compensate for potential butterfly casualties. In most cases, our customers release more butterflies than they order! If there is a chance that you will be releasing the butterflies in inclement weather, or if your release-day temperature will be below 70 degrees, we cannot guarantee a successful release. The release MUST be made during daylight hours and MUST be outdoors. If you do happen to receive deceased butterflies, we require that you return them in a box US mail and you will be refunded in full.